Stern & Eisenberg believes in the single point of contact case management approach. While the firm utilizes teams to handle matters, it designates a team lead as your designated point of contact. Management of files throughout the foreclosure, bankruptcy and ejectment/eviction processes by a designated manager of a team is the answer to the development of single point of contact. Understanding of a file is more than simply knowing the general processes in the firm, it is knowing the facts associated with files. Through understanding of the proceedings, the relevant team may report the matter or respond quickly to our clients without any restriction to the stage while offering a defined line of communication.